Returns Terms & Conditions

• We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit.
• You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website within 30 days.
• The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.
• A customer service representative must be contacted before returning goods. Goods can be returned to:

John Granata Optometrists

Shop 4/2A Campbell St

Northmead NSW 2152

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to johngranataoptometrist@gmail.com, include your invoice number and name, and we will work with you to resolve the issue.